Shopping Guide

Corporate Information

Retailer Tsujikura Ltd.
Website Manager Tsujikura Kinoshita
Adress TSUJIKURA Bldg. 7F, Shijo-agaru Higashigawa, Kawaramachi, Nakagyoku, Kyoto 604-8026
Phone +81-75-221-4396 *Please contact us via e-mail.
Website http://www.kyototsujikura.com
E-MAIL shop@tsujikura.co.jp
Payment Credit Card (VISA・MASTER・JCB)
Paypal

Shipment

Regarding Shipment

Please note that it is not possible to specify the delivery time and date. Orders are processed as soon as possible but may be delayed during busy periods.
Liability insurance and the international shipping box (packing costs) are included in the product price.

Items are shipped within one week of being ordered, and a notice of shipment is sent via e-mail.
However, please note that for made-to-order products, shipping within one week may be difficult in some cases. Furthermore, for bulk orders it may take over one month to receive the products in some cases.
Customers will be notified by mail regarding the planned shipping date.

It may take approximately one week following shipping for the items to arrive.
Please understand that items may take longer to arrive due to circumstances beyond our control.

We will contact you by e-mail if the ordered product is out of stock.

International Shipping Information:

USA
Canada
Australia
New Zealand
South Korea
China
Taiwan
Hong Kong
Singapore
UK
France
Italy
Spain
Germany
Brazil
Uruguay
¥3,500 ¥2,500 ¥4,000 ¥5,300

※Please provide the shipping address in English when ordering.

※Please note that we cannot ship the stand of the Nodate-gasa internationally.
※The stand of AKARI does not include the light bulb.

Return & Exchange

We take all the responsible measures to ensure the shipment is done correctly, however, we will exchange if you receive the wrong item for free shipping.
The customer is responsible for the shippment cost for the preference return and exchange.

Special provision of return and exchange items based on the revision of the Specified Commercial Transaction Act;

The purchased items are accepted for return and exchange if requested within 7 days after delivery.
(Exclude special items such as custom-made products.)
We do not accept returns of the following items:

- Items once used
- Items damaged or soiled by the customer

Customs & Import Duties

You are responsible for assuring that the product can be lawfully imported to the destination country.
When ordering from Tsujikura Online Shop, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders that are shipped to countries outside of Japan may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.